Refunds and returns policy

Recovery Guides will only refund or exchange goods, if they are in re-saleable condition and you have your original proof of purchase from Recovery Guides Online Store. Recovery Guides will only refund or exchange goods that are faulty, mis-bound, or shipped in error with proof of purchase.

Recovery Guides will not provide a refund after 14 days following delivery or where sufficient time has elapsed that customers have commenced an exercise protocol contained within a Recovery Guide.   

Booklets, DVDs and other items shipped sealed or shrink-wrapped must be returned in original sealed / shrink-wrapped condition if you are requesting a refund. Recovery Guides will not grant a change-of-mind refund unless specifically granted by the Recovery Guides refund department following an application or contacting us.

Please also note that Recovery Guides may update new editions or alter a book's cover or change the described contents. In such cases, if you are unhappy with the book supplied please contact us so we can assist you promptly.

Online purchases may be returned to Recovery Guides PO Box 569 Palm Beach QLD Australia 4221.
The cost of returning any product to Recovery Guides is your responsibility. In the event we have made a mistake, the item is not as described, or the product is mis-bound or faulty we will refund reasonable return freight costs.

We will make every effort to process items returned to Recovery Guides within 30 business days of receipt at our office. Please note any credit to your card account may not appear on your credit card statement until a future billing cycle, depending upon your card issuer's procedures.

Please contact Recovery Guides if you have any return query.